Elder Abuse Services 

Age Concern Otago provide a variety of Elder Abuse Services to improve the quality of life of older people/kaumatua in abusive situations and to prevent abuse by providing information, advocacy, education programmes and support.

Elder abuse Response Service (EARS)

Age Concern Otago provides a free and confidential Elder Abuse Response Service (EARS) for the Otago region.

Our professional Elder Abuse staff work with older people / kaumātua and their carers providing support and advocacy so that older people can be happy, healthy and safe from harm.

They can help by

  • Listening and discussing problems relating to abuse and neglect.

  • Assisting older people / kaumātua to improve their quality of life

  • Offering options which may include referral to other professional agencies.

  • Support informed choices

  • Work with a resource team to assist victims, caregivers and their families.

If you have concerns about the way you or someone you know are being treated, spoken to or cared for, and if you are concerned about how money is spent and property is being used, we offer a free and confidential service to help. Please contact us as guided below.


Education & professional developement

Age Concern Otago has an experienced educator who provides education, professional development and awareness sessions to aged care workers and health professionals, community groups, organisations with an interest in the wellbeing of older people. To book or for further information, click here.


Independent Advocate

Age Concern Otago offer an experienced and neutral Resident's Advocate to facilitate resident meetings in care facilities. The Advocate is someone neutral to listen to residents, to validate any concerns, to liaise with management when the resident feels they can’t and to provide feedback to management  and reaffirming when everything is working well.  
To book or for further information, click here.


Elder Abuse Response Service (EARS) Referrals

If you're looking to refer yourself or someone you know to our service, please use the link below.


Elder Abuse Response Service (EARS) Contacts

Dunedin Office
Marie  Bennett        
Social Worker
03 479 3053


Central Otago Office
Toni Velenski
Social Worker
03 448 7075


North Otago Office
Heather Johnston
Social Worker
03 434 7008